Shipping policy

hank you for shopping with 諾飛創意商貿有限公司.

We aim to process and ship orders as efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders may not be processed or shipped on weekends or public holidays.

During promotional periods, holidays, or periods of high order volume, processing may take additional time.

2. Shipping Methods

Available shipping methods, shipping costs, and estimated delivery times will be displayed during checkout based on your delivery address.

Delivery estimates are provided for reference and are not guaranteed.

3. International Shipping

For international orders, delivery times may vary depending on the destination country, local carrier conditions, customs procedures, and other factors.

Customers are responsible for providing a complete and accurate delivery address.

4. Customs and Duties

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.

Customs policies vary by country, and we recommend checking your local customs regulations before placing an order.

5. Shipping Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Natural disasters
  • Public holidays
  • Incorrect address information
  • Transportation disruptions
  • Other unforeseen circumstances

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

7. Lost or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us at **support@edberi.shop.

Please provide your order number and relevant information so that we can investigate the shipment and work toward an appropriate solution.

8. Tracking Information

When available, tracking information will be provided after your order has shipped.

Please note that tracking information may take some time to update after the carrier receives the package.

9. Contact Us

諾飛創意商貿有限公司

UNIT E01, 10/F, WONG KING IND BUILDING
2-4 TAI YAU STREET
SAN PO KONG
HONG KONG