Refund policy

We want you to be satisfied with your purchase from 諾飛創意商貿有限公司.

1. Return Period

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the product should generally be:

  • Unused and in its original condition
  • In the original packaging
  • Complete with all included accessories
  • Free from damage caused by misuse, improper handling, or normal wear and tear

2. How to Request a Return

Please contact us before returning any product:

Email: support@edberi.shop

Please include:

  • Order number
  • Product name
  • Reason for the return
  • Photos or other relevant information, when applicable

Please do not send products back without first receiving return instructions from our customer service team.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or other solution.

4. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

We will inform you if a product is not eligible for return.

5. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

6. Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect product, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

7. Exchanges

If you would like to exchange an eligible product, please contact us at **support@edberi.shop.

Exchanges are subject to product availability.

8. Contact Us

諾飛創意商貿有限公司

UNIT E01, 10/F, WONG KING IND BUILDING
2-4 TAI YAU STREET
SAN PO KONG
HONG KONG